Privacy Policy

Information We Collect

When you contact us or request a service estimate, we may collect personally identifiable information including your name, phone number, email address, and service address. We also collect information submitted through our contact forms and scheduling tools.

In the course of providing HVAC services, we may also collect service history, equipment details (make, model, age of your system), and information related to financing applications submitted through our website.

If you consent to receive calls or text messages, we collect your phone number and a record of your consent, including the date, time, and method by which consent was provided.

We may automatically collect non-personal information such as browser type, pages visited, and referring URLs to help us understand how visitors use our website.

How We Use Your Information

We use the information we collect to:

• Respond to your inquiries and service requests
• Schedule and dispatch HVAC service appointments
• Send appointment confirmations and follow-up communications
• Send appointment reminders via SMS or phone calls (with your consent)
• Send marketing communications about promotions, maintenance reminders, and seasonal offers (with your consent)
• Improve our website and customer experience
• Comply with applicable laws and regulations

We do not sell, trade, or rent your personal information to third parties for their marketing purposes.

SMS/Call Consent

By providing your phone number and checking the consent box on our forms, you agree to receive calls and/or text messages from Killian's Air Conditioning at the number provided. These communications may include appointment reminders, service updates, and promotional offers.

Consent is not a condition of purchasing any goods or services. Message and data rates may apply. Message frequency varies based on your service needs and preferences.

You may opt out at any time by replying STOP to any text message or by contacting us directly. Reply HELP for assistance.

Cookies and Tracking

Our website uses cookies and similar tracking technologies to improve your browsing experience and analyze site traffic. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent.

We use Google Analytics to understand site usage patterns. Google Analytics collects information anonymously and reports website trends without identifying individual visitors. You can opt out of Google Analytics by installing the Google Analytics Opt-out Browser Add-on.

We also use Google Ads conversion tracking and remarketing pixels to measure advertising effectiveness and show relevant ads to visitors who have previously interacted with our website. You can manage your Google ad preferences at Google Ads Settings.

Third-Party Services

Our website uses the following third-party services, each governed by their own privacy policies:

• Wisetack — financing applications submitted through our website are processed by Wisetack and subject to their privacy policy and lender terms
• Google Analytics — website traffic analysis and usage reporting
• Google Ads — conversion tracking and remarketing
• Google Maps — embedded maps for service area and location information
• Google Business Profile — reviews and business information
• Vercel — website hosting and deployment

We encourage you to review the privacy policies of these third-party services to understand how they handle your information.

Your Choices

You have the following choices regarding your information:

• Marketing emails: You can unsubscribe from marketing emails at any time by clicking the unsubscribe link included in each email or by contacting us directly.
• SMS/calls: Reply STOP to any text message to opt out. You can also contact us to be removed from our call list.
• Cookies: Most browsers allow you to refuse or delete cookies through your browser settings. Note that disabling cookies may affect website functionality.
• Do Not Track: Our website does not currently respond to Do Not Track browser signals. You can manage tracking through the cookie and ad preference controls described above.

Data Security

We implement reasonable security measures to protect your personal information from unauthorized access, disclosure, or misuse. However, no method of transmission over the internet or electronic storage is 100% secure. We cannot guarantee absolute security of your information.

Data Retention

We retain your personal information for as long as necessary to fulfill the purposes described in this policy, unless a longer retention period is required or permitted by law.

Service records, including equipment details and maintenance history, are retained for the duration of any applicable warranty period and as required for legal and regulatory compliance. If you request deletion of your information, we will comply except where retention is required by law or for legitimate business purposes such as warranty support.

Children's Privacy

Our website and services are not directed at children under the age of 13. We do not knowingly collect personal information from children under 13. If we become aware that we have inadvertently collected information from a child under 13, we will take steps to delete that information promptly. If you believe a child has provided us with personal information, please contact us using the information below.

Your Rights

You have the right to request access to the personal information we hold about you, request correction of any inaccurate data, or request deletion of your information where we are not required by law to retain it.

To exercise any of these rights, please contact us using the information below.

Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or applicable laws. When we make changes, we will update the "Last updated" date at the top of this page. We encourage you to review this policy periodically. Your continued use of our website after any changes constitutes acceptance of the updated policy.

Contact Us

If you have questions or concerns about this Privacy Policy, please contact us: